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Email for verification purposes only E-mail provided is not valid. Submit Report Cancel. Peterson Associate Attorney Thomas E. Solmer Associate Attorney. Very happy with this dealer.
Thou I didn't come for the car wash I can say the mechanic was great and banged out the service request for me and I was out by noon ….. Friendly associates, Fast service and they even picked me up from my home so I could get my car , keep up the good work. Alli helped me make my Mini dream become reality. Honestly this car has brought me life and I owe Mini of Valencia for this.
Their staff is unbelievable and the service department is not only good but very fast.
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I had my JCW Tune installed with parts ordered in one and a half days. Every time I go for service they get me in and out within 15 minutes and with a loaner, they are very persistent. This is a continuation from my wife's Google acct for our previous review of the Ford F since it was too long for 1 post. Here comes the most frustrating part of this review. We are leaving to go camping the next day Tues morning in this truck.
We load up the truck and the kids in the back and off we go. We are driving along going down the grapevine and everything is going smoothly. As soon as we get down the grade about 10 mins later, the check gauges light starts flashing and loud beeping noise starts radiating throughout the cabin. All of a sudden the needle in the oil gauge starts going haywire.
Goes from the middle, down to low, back up to the middle, back to low and repeats that multiple times while the check gauge light is flashing and beeping sounds are going on. Then I hear a loud grumbling sound under the hood. I pulled off the fray immediately and luckily there's some small mechanic shop in the middle of nowhere about 10 mins before Bakersfield.
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They said the truck is pretty much a gonner unless I want to replace the entire engine. There goes our vacation. I have the tow truck tow us back to our mechanic and then once we got the truck completely cleared, I call AAA again and have the truck towed from the mechanic back to the dealership at Mini Where we turn the truck back in. Thank God we were still under the 5 day return policy. He tells me no.
He says and I quote "we are not paying you anything because you did alterations to the truck". Excuse me John, but we didn't alter anything on the truck, what we did is fixed 2 major safety issues that you're incompetent mechanics at mini obviously didn't do because of laziness or were instructed by auto nation to not do because of the cost of repairs, try to pass it off to someone like us in hopes of it not being discovered for weeks or months. Mind you I actually have an email from John that he responded to me when I asked him where we were at with the reimbursement of this money and he emailed back to me saying we are in the process of putting together the "we owe" amount for you.
This email alone John acknowledges that they were willing to pay for the repairs and now they flat out refuse. As you may have guessed by now we are taking them to small claims court and we are going to be going after them for the amount that we are out with the repairs plus other damagesThat's going to amount to a lot more than what it would've been if they would have just done the right thing and pay for what they were responsible for ultimately.
In the end I beg you to not trust or buy any car from mini of Valencia. They are crooks, liars and they obviously don't care about the safety of their customers. My family could quite possibly be dead right now if I hadn't of done my due diligence and had this truck inspected by a reputable mechanic. We have already filed a claim and investigation Against them with the bureau of automotive repair as well as filing in small claims court to go after them for the money we are out plus other damages.
They are going to have a lot to answer to very very soon. We will see you untrustworthy, liars in court! Please people, learn from our nightmare and stay away from their unsafe used cars!
This isnt their 1st bad review on the garbage cars they sell. Check out our Yelp review for actual pics! They made everything easy and as stress free as possible. They got me exactly what I wanted and made it affordable for me and my family. Thank you Kevin for finding me the perfect car I wanted and needed, and thank you Jonathan for going the extra mile to make the financial part of it a breeze. Upon test driving the truck I found that the power window switch on the driver's side wasn't bringing up the window.